Privacy Policy

Puzzleduck Ltd. ("we" or "us" or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (the "Application"). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application or make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

GENERAL TERMS OF USE

We ask for your approval so that we can receive and store certain information from you. We need some for your Platform hunt to work. For example, the creator needs the nicknames of your group so that the Application knows who is playing and we can assign the final score to your group. These nicknames and the final score will also be displayed on the public scoreboard, when the hunt is completed.

Other data, such as the photos you take, are also stored so that the hunt creator and you as a group have them in one place and can look at them again.

The careful handling of your data is very important to us. The photos/videos you take during a hunt will be emailed to a nominated individual from your organisation. They will then be deleted from our systems. If you do not wish a photo or video containing an image of yourself to be sent to this individual, you must inform us of this by emailing support@puzzleduck.co.uk before the hunt as completed. We ask you to pay attention to traffic and other hazards. Be aware of your environment whilst using your mobile device to engage in a hunt. Please make sure that you do not choose insulting names or otherwise offend people or upload content that could offend others.

LIABILITY

  1. We shall not be liable for damages resulting from the prevention of access to our server, which prevents a hunt from taking place or disrupts a live hunt, in particular for disturbances and irregularities caused by third-party servers. The user must ensure that sufficient network coverage is available at the location of the request.
  2. We are not liable for damages caused by the use or the impossibility of using the Application. We are not liable for damages caused by data loss or charges incurred to the user as a result of dusage.
  3. We cannot be held responsible for damages caused by the contents of the users, despite monitoring against illegal contents or malicious programs.
  4. If you are exposed to content that is indecent or otherwise perceived as disturbing during the use of the website and the program, you can report such content to support@puzzleduck.co.uk The appropriate notification and a moderation by us shall take precedence over legal remedies, insofar as such exclusion is legally possible.
  5. The Application or the website may contain hyperlinks to websites which neither belong to us nor are controlled by us. We cannot accept liability for any content on such sites.
  6. The limitation of liability does not apply to damages caused by the injury to the health, the body or the life of the user. The limitation also does not apply to damages which are based on gross negligence or intentional action on the part of the provider, his vicarious agents or legal representatives. The provider shall only be liable for slight negligence if a contractual obligation which is essential for the achievement of the contractual purpose has been violated by the provider, his legal representatives or vicarious agents. These conditions of use shall not affect any statutory rights which are attributable to any end-user and which cannot be amended or revoked by contract.

RIGHTS THE USER GRANTS

We need your permission ("license") to process your photos/videos and other inputs. For example, we have to save it or compare it with the entries from other players so the hunt can be scored.. Photos/videos from any hunt can be displayed on our website. Will never sell your data or photos/videos and will not earn any money with it.

By uploading content, the user grants the us a worldwide, non-exclusive and royalty-free license. This license includes the right of under-licensing. The license includes the use, reproduction, distribution and production of derivative works of the content, as well as the display and the representation of the content in connection with the offering of the Application and the offering of the website. The contents may be used for free self-promotion of the Platform Application, if they are not main part of the advertising, for example by the presentation of the contents on the website of the provider. In addition, by providing the content, the user grants a worldwide, non-exclusive and royalty-free license to any other user of the website and the Application with regard to access to the content, as well as to the use, reproduction and distribution for the purpose of using the program to the extent of the functionality of the Application, the website and these provisions.

COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:

Personal Data

Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to the Application, such as chat, posting messages in comment sections or in our forums, liking posts, sending feedback, and responding to surveys. If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Application, please be advised that all data you disclose in these areas is public and your data will be accessible to anyone who accesses the Application. There is no requirement to use your real name when signing into the app.

Derivative Data

Information our servers automatically collect when you access the Application, such as your native actions that are integral to the Application, including liking, re-blogging, or replying to a post, as well as other interactions with the Application and other users via server log files.

Geo-Location Information

We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device's settings. The app will only track your location during a live hunt. When the hunt is completed your mobile device is no longer polled for location.

Mobile Device Access

We may request access or permission to certain features from your mobile device, including your mobile device's [bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device's settings.

Mobile Device Data

Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.

Push Notifications

We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Application permission to access this information.

USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

  1. Compile anonymous statistical data and analysis for use internally or with third parties.
  2. Create and manage your account.
  3. Enable user-to-user communications.
  4. Monitor and analyze usage and trends to improve your experience with the Application.
  5. Notify you of updates to the Application.
  6. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  7. Request feedback and contact you about your use of the Application.
  8. Resolve disputes and troubleshoot problems.
  9. Respond to product and customer service requests.

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users

If you interact with other users of the Application, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings

When you post comments, contributions or other content to the Applications, your posts may be viewed by all users and may be publicly distributed outside the Application in perpetuity

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Application. These companies may use information about your visits to the Application and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

Social Media Contacts

If you connect to the Application through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

TRACKING TECHNOLOGIES

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Application to help customize the Application and improve your experience. When you access the Application, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Application. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser's settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Application, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website Analytics

We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the Application through the use of first party cookies and third-party cookies, to, among other things, analyze and track users' use of the Application, determine the popularity of certain content, and better understand online activity. By accessing the Application, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser's cookies files may also clear certain opt-out cookies, plug-ins, or settings.

THIRD-PARTY WEBSITES

The Application may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Application, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Application.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

POLICY FOR CHILDREN

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

OPTIONS REGARDING YOUR INFORMATION

Account Information

You may at any time review or change the information in your account or terminate your account by:

  • Logging into your account settings and updating your account
  • Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

  • Noting your preferences at the time you register your account with the Application
  • Logging into your account settings and updating your preferences.
  • Contacting us using the contact information provided below

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

Puzzleduck Ltd.
43 Pensby Road
Heswall
Wirral
CH60 7RA
United Kingdom